Effective Date: February 10, 2024
At Beloyalandkind, we want you to be completely satisfied with your purchase from Discountedknife.com. If you are not satisfied with your purchase for any reason, we offer a hassle-free returns and refunds policy. Please review the following information to understand our process, conditions, and timeframes for returns and refunds:
1. Eligibility
- You may return any product purchased from Discountedknife.com within 30 days of the purchase date for a refund or exchange.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at Macha@beloyalandkind.com to request a return authorization (RA) number.
- Pack the product securely in its original packaging, including any accessories or documentation that came with the product.
- Clearly write the RA number on the outside of the package.
- Ship the package to the following address:
Beloyalandkind Attn: Returns Department 313 N Main St Jefferson, WI 53549
3. Refunds
- Once we receive your returned product, we will inspect it to ensure it meets our eligibility criteria.
- If the product is eligible for a refund, we will process the refund to the original payment method used for the purchase.
- Please allow up to 7 business days for the refund to appear in your account.
4. Exchanges
- If you would like to exchange your product for a different item, please indicate your preference when contacting our customer support team to request a return authorization.
- Once we receive your returned product and confirm its eligibility, we will process the exchange and ship the new item to you.
5. Shipping Costs
- You are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping method and purchasing shipping insurance for your return package.
6. Contact Us
If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at Macha@beloyalandkind.com or by mail at the address provided above.
Thank you for shopping at Discountedknife.com. We appreciate your business and strive to provide exceptional customer service.